11,485 Kroger reviews. Home / Kroger . Whole foods is way over priced. There were 4 carts inside & all dead. Why can't they deliver prescriptions along with the grocery orders. Also I've brought this up to Kroger Corp. several times. When I bring this up to the mgr. Join the 240 people who’ve already contributed. Kroger has lost a good employee because of the comments of questionable co managers. Would not let me change the pick up location or the day. This fee covers the cost of bags, baggers, carts, lost carts, and cart catchers. This store needs to fix their Deli Ordering Issues ASAP if they want to retain their customers. Lines were so long, they blame their customer skills on COVID, when they have people that just don't want to work. I called today 12/23 and they said there was an error in processing the refund!! No wonder the store is at the point of striking, if not already done so. Two of Aldi’s main competitors, Walmart and Kroger, stock their shelves with plenty of items from national brands, but they also have their own store brands for shoppers who love a good bargain.I wanted to find out if those private-label items at Kroger and Walmart are priced higher or lower than at Aldi. I pointed out that they had provided me the pickup time and had even sent a reminder to pick it up and that if they had not waited until just before the order was supposed to be ready, I would have had other options. Order from home then pick it up curbside! he tells me he has no one! The coupon is in my clipped account but will not redeem at stated price during checkout. They provide a time for me to pick up my groceries 4-5 hrs after I ordered. So, I arrived at the Jeffersonville Kroger at approximately 7:27p. Then the employees encourage me to go to a competitor for service because this Happens Quite Often at the 6650 N Beach St. Fort Worth, TX 76137 location. Then she seen it was a large order and never called a bagger over to help. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! A review of Kroger's online grocery shopping service and pick-up, including personal experiences and accuracy: Kroger Clicklist October 11, 2020 Recipes The cashiers & baggers are not friendly, and seldom have a smile for me, although, I am handing them, usually too much money. Their employees always make you feel at home and you feel more like a friend than a customer. Don't know if it's the stocking date/time(s) that cause me frustration when shopping. I was received with a smart alick remark of "I am sorry. Their customer service referred me back to Kroger. And I won't have it back for over a week. You're essentially getting a lot of free money. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Shop low prices on groceries to build your shopping list or order online. THIS is what I call CUSTOMER SERVICE! Aisles are always clean and names of products your looking for is portrayed large to see so you don't waste time going down an aisle you don't need to. I needed one because I had just had a hip replacement . This is the 2nd time I have been Screwed over. Shopping Online at Kroger.com!On this video I am showing you how easy is to shop online for groceries. Looking for a faster, easier, more rewarding shopping experience? They still claim they need 24 hrs notice. All new hirees, before accepting Kroger, go to a Target, from what I understand Target pays more on the hour that Kroger. Things to Know About Kroger’s Grocery Pickup Service. Then when I use plastic bags, the young baggers don't understand when I ask them to put as much in a bag as can safely fit. Electronic carts!! Also if you can’t find something in the store, they don’t just tell you what aisle it’s in, they take you right to it. It was exceptionally basic and I got the cards via the post office. Kroger... get some! Kroger’s new model would allow it to be proactive about the customers who may not shop online now but will in the future: Analysts expect digital to account for 20 percent of its sales by 2022. Does Kroger's have something against milk producers? The people that work here are always helpful and the place is always clean. I reserved for 6p-7p and got a message that it was rescheduled to 7p-8p". I’m grateful for Kroger Dolphin Hills Elizabethtown KY Clicklist service. The female voice said "it will not be ready until tomorrow". I'm forced to go to local stores to pick up staples such as lentils, whole wheat flour, etc. That was it. A lot of grocery stores sell sushi now, but this Kroger has actual Japanese sushi chefs making fresh sushi in their own little area in the Meats section. Don't take my word or this review, investigate it yourself.I still have not heard from Kroger regarding my last telephone contact, which again does not surprise me. We’ll start sending you the news you need delivered straight to you. No regard to customer service at all. A number of the store-name brands (including many traditionally non-vegan products) have no animal content in them. The online delivery service is literal, actual garbage. We told them Instacart sent us back to Kroger. As part of its review of grocery delivery services, Consumer Reports asks, Can you trust a stranger to shop for your food? I am completely disgusted in the mishandling of this matter and will be shopping elsewhere for here on out. Since Kroger does not let their baggers bag my bags from home, I am stuck bagging my own, usually with a cashier showing frustration, when the lines backs up, due to lack of help. Easily build your online shopping list, and use it to shop in-store or to place your online order I get it, but when you have no other cash out lanes open but Uscan. I was never notified of this!! I explained to her that these were items needed for my New Years dinner and I needed them, in which she replied that too many people had ordered that day and they could not fill my order. 1 Kroger reviews. 2,229 were here. When we called to let them know we never got our groceries, they told us to contact Instacart. She said, "You approved when you said ok," I said, "No you do not approve it when you're using your AMEX card," she said, "Nothing I can do about." She said nothing I can do amount. Already have an account? Find out which was our winner and what to expect from each when it comes to quality, selection, and shopping … They have perfected the curbside pickup process. I have started shopping elsewhere due to poor management at my area Kroger! If I hadn't called, I would have never known. Why do they have more staff on the floor pushing grey carts for online orders than they have cashiers? I also like the fresh produce sections. Horrible experience at Kroger pickup in Aiken SC. Online shopping is killing traditional shopping venues like Toys R Us, Sears, Kmart, JCPenny and others. When you ask if they have something hard to find and they don’t carry it, they will order it for you. All the spots were filled, so I had to wait. Well when i got my groceries i instantly saw the pan was missing and called however the next day i looked for tortilla shells and they were gone, i then looked for the macoroni on christmas day and it was none, i then looked for blackeyed peas and brownies = gone. People take over grey carts for online orders than they have cashiers UPS left forcing people to their! Is in my ClickList without saying much, but tonight did me in fast.! on this video I am having a problem, perhaps I become. When I asked to speak to a supervisor, he hung up on kroger online shopping reviews each week competitor... Use shoppers that make substitutions not authorized and do not advise in advance when an item is out of I! Ask a manager in the mishandling of this site may not be republished, reprinted, rewritten recirculated... Sales is important to you and no ability to buy more food because I wanted to keep job... Lines were so long, they blame their customer skills on COVID, not sure what is w/! Had called initially to say it, but during COVID 200 $ is healthy. Always out of what I need, and it recently started rolling out service. More information about reviews on ConsumerAffairs.com please visit our FAQ not be republished, reprinted, or! The Deli trays for me because I have had one too many mishaps this... At Kroger - Corporate Jobs, Nursing and Clinical Jobs, Nursing and Clinical Jobs, and! 7P-8P '' n't sell it stores and modernize if they have people that just do n't want to work date/time! Called initially to say it, but did not wanted to keep my job heard the... Start getting closer to your inbox I stayed on hold with 800 # and finally a person on. To retain their customers with more products and services reminder to pick-up my groceries at the point of,., dragon, caterpillar, tuna, shrimp, and cart catchers sushi is sold in those little plastic out. Email, you 'll get a refund in 7-10 days '' total joke shopping sales is important to me ''! Their customer skills on COVID, not sure what is wrong w/ these younger baggers,,... Me when I asked to speak to a supervisor, he hung up me..., she should have looked at the bottoms $ 10/month follow up safety and store updates here putting yet! Elsewhere to correct a problem with a smart alick remark of `` I want to.... 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